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This Privacy Statement covers the collection and use of data on any web site linked to this statement which is under the direct control of Land Registry, including but not limited to:

• landregistry.gov.uk
• cofrestrfatir.gov.uk
• landregistrydirect.gov.uk
• landregistrydirect.com
• e-conveyancing.gov.uk
• e-drawsgludo.gov.uk
• strategy.landreg.gov.uk
• legislation.landreg.gov.uk
• search.landreg.gov.uk
• mobile.landreg.gov.uk

This statement does not cover links within this web site to other third party web sites.

The information generally falls into two categories: Personally Identifiable Information and Non-Personally Identifiable Information.

Personally Identifiable Information: This information lets us know the specifics of who you are. It may include but is not limited to your name, mailing address, phone number, e-mail address, employer, and job title. We request Personally Identifiable Information when you order a product or service, participate in certain promotional activities, fill out surveys, and correspond with us. We also collect Personally Identifiable Information when you ask that we send products or information directly to other people; in these cases, we will collect the information you submit about the recipient. It will be clear when you are on a part of our web site that requires personal information, because we will ask you for it and you will have a choice about how we use that information.

Non-Personally Identifiable Information: This is information that does not by itself identify a specific individual. The non-personally identifiable data we collect when you visit our web site may include the Uniform Resource Locator ("URL") (1) of the web site that you came from before visiting our web site, which pages you visit on our web site, which web site you go to next, which browser you used to come to our web site, your Internet Protocol ("IP")(2) address, and any search terms entered on our web site. This Statement also contains more information about how we use cookies and other technology to collect this data.

Our primary goals in collecting information are to provide customers with a better service and to provide all visitors a smooth, efficient, and personalised experience while using our web site. For example, if you request information on our web site, we use your Personally Identifiable Information to fill your order or provide the requested information. We use Non-Personally Identifiable Information on an aggregated basis to analyse customer behaviour to help us understand how visitors use our web site and to measure interest in the various pages. We use this information to help improve the content of our web site, to make it easier to use.

We gather and use information in a number of ways, including the following:

Online surveys and polling: We collect Personally Identifiable Information from customers who volunteer to complete surveys or participate in polls. We use this information to improve our products and services. This information may be collected directly by Land Registry or a contracted third party.

Newsletters and promotional e-mails: We collect Personally Identifiable Information when you ask to receive newsletters, promotional e-mails, and other information. We use this information to provide you the information you request.

Contact information: If you contact us, we may keep a record of your correspondence or comments, including Personally Identifiable Information, in a file specific to you. We use this information to help us provide better service in the event you contact us again.

We do not sell, trade, or rent to others the Personally Identifiable Information we collect.

Land Registry will not use or share the Personally Identifiable Information collected on our web site in ways unrelated to the purpose for which you provided the information without providing you a choice whether to permit any such unrelated uses.

Land Registry seeks to ensure that your information and preferences are accurate and complete. If you wish to view or change your information, where possible you may do this online, in other circumstances please let us know by sending an e-mail with your name, full mailing address, e-mail address, and relevant information about subscriptions and registrations you have with Land Registry to privacy@landregistry.gov.uk and we will use reasonable endeavours to meet your request.

A "cookie" is a small data file created by your web browser and stored on your computer's hard drive. We use cookies when you visit our web site, respond to online surveys or polls, or request information. Accepting the cookies used on our web site does not give us access to your Personally Identifiable Information and only our web site (and no other) is able to access the information in any cookie(s) set by us. The information collected permits us to analyse traffic patterns on our web site. This can enable us over time to provide you with a better experience on our web site by improving the content and making it easier to use.

Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, though, there may be some features of our web site that will not be available to you and some web pages may not display properly.

Land Register Online requires cookies to be enabled.

Land Registry acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorised access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.

Parts of our web site contain links to third-party web sites for your convenience and information. If you use these links, you will leave the Land Registry web site. When you access a non-Land Registry web site, even one that may contain the Land Registry logo, please understand that we do not control the content and are not responsible for the privacy practices of that web site. We suggest that you carefully review the privacy policies of each web site you visit. This Privacy Statement does not cover the information practices of those web sites linked to our web site. These other web sites may send their own cookies to users, collect data, or solicit personal information.

If there are changes or additions to the terms of this Online Privacy Statement, we will post those changes here so that you will always know what information we collect online, how we use it, and what choices you have. Please be sure to check this page before proceeding to use our web site.

If you have any questions or concerns about Land Registry's use of your information or about this Privacy Statement, please send an e-mail to privacy@landregistry.gov.uk

1 A URL is the global address of documents and other resources on the World Wide Web. For example, http://www.landregistry.gov.uk/ is the URL for Land Registry's UK home page.

2 An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

December, 2001